We accept payment from debit or credit cards - American Express, Discover, VISA, Mastercard, Maestro, Cirrus, as well as payments made by PayPal, Google Pay and Apple Pay.
All promotional codes must be entered on the final payment page of the checkout process, before payment is taken.
Firstly, check that you’re entering the discount code exactly as it appears (case sensitive) and check that the code is still in date and has not expired. Secondly, check the terms and conditions of your code, if the item is in sale or in a certain category the discount may not be valid on this product. If it’s still not working, please email us at firstname.lastname@example.org and our team will be able to advise you further.
Oh no! Please try an alternative payment method or contact us at email@example.com and one of our customer service representatives will help you as soon as they can!
Once you have placed an order with us our team work hard to make sure we are promptly starting to pack and process your order, therefore once you are charged we are unable to interfere with this process. If you are unhappy with your item(s) or no longer require them, you are welcome to send them back to us using our returns service or visit one of our standalone stores within the UK for a full refund within 30 days of receipt.
As soon as you place your order, we work on the dispatch process as quickly as possible, if you decide you want to amend your order please call us on [Add Number] and we will try to accommodate where possible. However, please note that once the order has been dispatched we will not be able to make any amendments to it, so if you no longer want your item or would like to exchange for something different, please use our returns service which is explained on the return policy section within your order.
Please contact us immediately on [Add Number] so we can attempt to contact the courier to return the parcel back to us for a refund.
Once you have placed an order, you should receive an email confirmation sent to the email address you provided at checkout. If for some reason, you did not receive this email, please check your spam/junk folders. If you still cannot find this, please contact us at firstname.lastname@example.org
If you’ve received the wrong item in your order please contact us at email@example.com where a member of our customer service team will help you further.
If you receive your order and an item is missing, please check your emails or junk emails to see if you’ve received an out of stock notice from us, if you haven’t received this please email us at firstname.lastname@example.org and one of our advisors will help you further.
We use Royal Mail and DPD. You’ll be asked to select a delivery method during checkout where you can choose which you would like.
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are and which delivery method you choose. See our shipping policy page for further information on this.
We offer free delivery for all orders over £50 but only on our standard delivery option using Royal Mail’s First Class Service. If you want to choose a premium delivery option then the extra will be charged.
If you miss a delivery you should be left a card by the delivery partner. If you miss the initial delivery your package will be taken to the local depot. If you fail to pick up the parcel within a week the parcel will be shipped back to us and we will refund minus the shipping cost.
If a parcel doesn't arrive while being posted without tracking or insurance we are unable to cover the loss of this. If an insured option is chosen for delivery, we will submit a claim on your behalf with the delivery partner we use.
Custom and Import charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Custom and Import policies vary from country to country. We would advise that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for orders within the UK.
We are only able to offer refunds on packages that are sent where you have chosen an insured delivery option.
rWe always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email at email@example.com and we'll help you.
Please not that we will not refund postage costs unless a product is damaged or wrong.
Unfortunately, we are unable to refund the difference between the original price and the sale price.
No, we don’t accept returns on products that have been opened.
Please contact us at firstname.lastname@example.org
If your product is damaged when you receive it you must contact us within 7 days including a photograph of the damaged or faulty specimen. Please email this to email@example.com and a customer service team member will get in contact to arrange return, refund and exchange.
Due to high demand, some of the items on our website do sell out very quickly! However, it’s worth checking back as the site is regularly updated.
We’re pretty sure you go to jail for that.
If you would like your email removed from our Amy’s Toy Box newsletter database, please email us at firstname.lastname@example.org or unsubscribe at the bottom of a recent email.
If you would like all information regarding yourself removed from our Amy’s Toy Box database, please email us at email@example.com